Terms and Conditions
Furniture Logistics Terms and Conditions
Definitions: "Recipient" - the person receiving delivery of an item. "Customer" - the person who is paying us to deliver item(s). In some circumstances, the customer and the recipient are the same person.
Please note that we do not operate an express delivery service. The delivery timeframes stated on this website are for guidance only and may vary by a week either way. Also, the delivery timeframes apply from the time an item has been collected from source by us, not when the delivery booking is made. If you have constraints regarding a particular delivery, please contact our friendly staff who will be pleased to help with a solution.
In order to maintain competitive rates, we operate a one man delivery service. This means that for bulky, or heavy furniture, the recipient will need to organise some form of assistance at the point of delivery. It is the customer's responsibility to ensure that the recipient is aware of this. Due to our insurance terms, our drivers are not allowed to deliver items single-handedly up flights of stairs. However, if assistance is provided by the recipient, our obliging drivers will often help to move items up flights of stairs, but please note that the items are not insured if damaged. A re-delivery charge will apply if we arrive at a destination with a flight of stairs or awkward access and the recipient either refuses delivery, or has not made arrangements to assist the driver. It is illegal for our drivers to stop on a red-route, so the customer must ensure that the recipient has made alternative arrangements.
Due to the nature of our insurance, we operate a door-to-door delivery service which means that items are delivered to the threshold of a property. Our friendly drivers will always assist in taking items beyond the threshold, but please note that they are not insured if any damage is caused, and therefore we cannot be held responsible. If customers do not wish our drivers to assist in taking items beyond the threshold, please state this when booking the delivery.
Due to the fact that we deliver a wide range of furniture in a variety of conditions (e.g. brand new, needing restoration, antique etc.), we are unable to inspect the condition of goods upon collection and delivery because our drivers are unaware of the expected condition of the item(s). The customer is responsible for communicating with the recipient regarding the expected condition of the item(s). All recipients must inspect delivered item(s) and sign a delivery note to say that the item(s) are in 'as expected' condition. The customer is responsible for communicating this to the recipient. No insurance claims can be made against us for item(s) that have been signed for. A redelivery charge will apply for items that are rejected by the recipient, except in the circumstance where items were damaged whilst in our possession.
8 All damages must be notified to driver at time of delivery by signing driver delivery document stating details of damage, Furniture Logistics must also be notified via email within 2 days of the receipt of delivery. Anything over 2 days will not be covered for damage of any kind.
